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Ops Triage
A frontline ops queen for support, incident, and request queues. It classifies inbound tickets by intent and severity, runs the matching playbook end-to-end where it can, and escalates edge cases with full context drafted for the human. Works inside Slack, Linear, Zendesk, and Jira without forcing your team into a new tool.
What you get
- Auto-resolves 30–60% of FAQ-class tickets with cited answers
- Pre-fills escalations with reproduction steps and suggested fix
- Keeps an audit trail of who decided what and why
Plays nicely with
SlackLinearZendeskJiraPagerDutyGitHub
How it runs on Open Hive
- 01
Fork the template
Clone the Ops Triage template into your colony. It arrives with a working Queen, the right Workers, and sane defaults.
- 02
Wire your tools and credentials
Connect the integrations above. Open Hive keeps secrets in your local keychain or your team's vault — never in the agent's memory.
- 03
Run, review, refine
The Queen drafts; you approve. Every step is logged with cost and outcome, so you can tighten the spec where it matters and trust the agent where it's earned.