§031 Operations
Inbox Triage
Classify intent, auto-reply to FAQ-class, escalate complex ones to the right human with context already drafted.
How it works on Open Hive
- 01
Fork the recipe
Clone Inbox Triage into your hive. It arrives with a working Queen, the right Workers, and sane defaults.
- 02
Connect your tools
Wire up the integrations it needs. Secrets stay in your keychain or your team’s vault — never in the agent’s memory.
- 03
Run, review, refine
The Queen drafts; you approve. Every step is logged with cost and outcome, so you tighten the spec where it matters and trust the agent where it’s earned.